Samuel Beguiristain
Technical Support Engineer
Samuel Beguiristain
About Me
About Me
Hi, I’m Samuel Angel Beguiristain, an IT Customer Success Manager who thrives at the crossroads of technology and people. Based in Miami, FL, I’m passionate about solving complex technical challenges while crafting user-centric solutions that drive efficiency and elevate experiences. My expertise lies in streamlining IT operations, integrating systems, and turning manual tasks into automated workflows that save time and resources.
Currently, I lead IT customer-facing interactions at Fridababy, where I manage support tickets, deliver training sessions, and optimize workflows to ensure seamless operations. My role involves collaborating with stakeholders, managing vendor relationships, and mentoring a dynamic team across onshore and offshore models.
Before Fridababy, I honed my skills at Qualio as an IT Support Specialist, where I automated workflows, improved incident tracking with JIRA, and administered systems using JumpCloud. At Papa, Inc., I developed automation scripts, managed IT assets, and streamlined remote support processes. These experiences have equipped me with a versatile skill set across cloud technologies, MDM, scripting (Python, BASH, PowerShell), and OS management (MacOS, Windows, Linux).
My technical foundation is built on a Bachelor of Science in Information Technology from Florida International University and professional certifications in GitOps Fundamentals. Outside of work, I enjoy rock climbing and discovering hidden gems around the Miami area, from scenic trails to vibrant local spots.
Driven by curiosity and innovation, I thrive on tackling new challenges and continuously learning to stay ahead in the ever-evolving IT landscape. Let’s connect and create impactful solutions together!
What I Do
Testimonials
I had the pleasure of working with Sam during his time as a support intern at Verkada. Sam was a dedicated team member who consistently went above and beyond in his role. He was a quick learner and was always eager to take on new tasks and responsibilities. I highly recommend Sam for any future opportunities. He is a hardworking and dedicated professional who will be an asset to any team.
I have known Samuel personally for over five years, and have always known him to be an organized and responsible individual. I believe that their skills and experience make them an excellent candidate for junior IT helpdesk or customer-facing technical roles. He went on to Geek Squad where he has been for 3+ years where he takes much pride in his work there and even developed new workflows to provide a more organized and efficient technical support service to clients.
Previous Employers
Fun Facts
Years in IT Support
7Programming Languages
3 Java, Go, PythonCompanies Worked At
5Resume
Education
2019 - 2022
Florida International UniversityBachelor of Science
Information Technology 3.5 GPA2016 - 2018
Miami-Dade CollegeAssociate of Arts
Computer Science 3.2 GPAExperience
March 2023 - Present
Qualio, Inc. Miami, FLIT Support Specialist
- Automated routine tasks to enhance efficiency and reduce manual workload.
- Resolved complex hardware and software issues, contributing to improved operational performance.
- Managed Google Workspace administration using GAMADV-XTD3 and inventory via Snipe-IT.
- Enhanced incident tracking and resolution processes.
January 2023 - March 2023
PapaIT Support Specialist II
April 2022 - January 2023
PapaDesktop Support Technician
- Supported end-to-end hardware and software lifecycle, from onboarding to disposition.
- Maintained accurate IT asset tracking and management, conducting regular inventory audits.
- Streamlined support processes for a remote workforce, providing both Level 1 and Level 2 assistance.
August 2021 - December 2021
VerkadaTechnical Support Intern
- Troubleshoot network, hardware, and software issues related to the Verkada platform.
- Provide best practice design and integration expertise to enterprise customers.
- Communicate technical matters to customers both orally and in writing.
- Own customer issues from creation to resolution.
- Collaborate with Engineering and Product teams to test new products and identify bugs.
October 2020 - June 2021
Pacin Levine, P.A.IT Specialist
- Provided comprehensive IT support, ensuring seamless daily operations.
- Oversaw incident reporting and liaised with external service providers for issue resolution.
- Facilitated new staff technology onboarding, including device setup and training.
October 2016 - October 2020
Geek SquadConsultation Agent
- Diagnosed and repaired a wide range of electronic devices, specializing in Apple products.
- Guided clients through resolving technical issues, ensuring customer satisfaction.
IT Support Skills
Programming Skills
Knowledges
- Marketing Strategy
- Graphic Design
- UX/UI Principles
- Social Media Management
- Efficient Workflow
- Clear Communication
- Creative Problem-Solving
- Digital Networking
- Adaptability
