Samuel Beguiristain
Technical Support Engineer
Samuel Beguiristain
About Me
Hello! I'm Samuel A. Beguiristain, a dedicated and experienced IT Support Specialist currently serving at Qualio remotely based in Miami, FL. I have a strong background in providing exceptional customer service and technical support to organizations of various sizes. I have developed expertise in troubleshooting hardware and software issues, offering desktop application support, and optimizing workflows through automation.
Throughout my professional journey, I have had the privilege of working with a diverse range of organizations, each contributing to the development of my versatile skill set. At Qualio, I currently serve as an IT Support Specialist, leveraging my expertise using Atlassian products, scripting, and Mobile Device Management to optimize workflows and ensure seamless operations. Prior to this, I held the position of Desktop Support Specialist II at Papa, Inc., where I honed my skills in Kandji, Azure AD, and equipment management while providing exceptional support to end-users.
My technical proficiency is supported by a Bachelor of Science degree in Information Technology from Florida International University and an Associate of Arts degree in Computer Science from Miami Dade College. I am skilled in Python and have experience with technologies such as JIRA, Notion, APIs, SAML, and SCIM.
Throughout these roles, I have consistently expanded my knowledge of various operating systems, including Linux, MacOS, and Windows, while sharpening my skills in BASH, Terminal, and PowerShell. This diverse exposure has equipped me with the ability to adapt quickly to new technologies and provide effective solutions in fast-paced environments.
Beyond troubleshooting technical issues and optimizing workflows, I enjoy exploring the potential of AI and applying technical analysis to monitor the stock market and crypto market. I love going for walks around Miami, and enjoying the vibrant scene.
I am constantly driven to learn and adapt to new technologies and challenges. I eagerly anticipate the opportunity to contribute my skills and experiences to new ventures in the IT field.
What I Do
Testimonials
I had the pleasure of working with Sam during his time as a support intern at Verkada. Sam was a dedicated team member who consistently went above and beyond in his role. He was a quick learner and was always eager to take on new tasks and responsibilities. I highly recommend Sam for any future opportunities. He is a hardworking and dedicated professional who will be an asset to any team.
I have known Samuel personally for over five years, and have always known him to be an organized and responsible individual. I believe that their skills and experience make them an excellent candidate for junior IT helpdesk or customer-facing technical roles. He went on to Geek Squad where he has been for 3+ years where he takes much pride in his work there and even developed new workflows to provide a more organized and efficient technical support service to clients.
Previous Employers
Fun Facts
Years in IT Support
7Programming Languages
3 Java, Go, PythonCompanies Worked At
5Resume
Education
2019 - 2022
Florida International UniversityBachelor of Science
Information Technology 3.5 GPA2016 - 2018
Miami-Dade CollegeAssociate of Arts
Computer Science 3.2 GPAExperience
March 2023 - Present
Qualio, Inc. Miami, FLIT Support Specialist
- Automated routine tasks to enhance efficiency and reduce manual workload.
- Resolved complex hardware and software issues, contributing to improved operational performance.
- Managed Google Workspace administration using GAMADV-XTD3 and inventory via Snipe-IT.
- Enhanced incident tracking and resolution processes.
January 2023 - March 2023
PapaIT Support Specialist II
April 2022 - January 2023
PapaDesktop Support Technician
- Supported end-to-end hardware and software lifecycle, from onboarding to disposition.
- Maintained accurate IT asset tracking and management, conducting regular inventory audits.
- Streamlined support processes for a remote workforce, providing both Level 1 and Level 2 assistance.
August 2021 - December 2021
VerkadaTechnical Support Intern
- Troubleshoot network, hardware, and software issues related to the Verkada platform.
- Provide best practice design and integration expertise to enterprise customers.
- Communicate technical matters to customers both orally and in writing.
- Own customer issues from creation to resolution.
- Collaborate with Engineering and Product teams to test new products and identify bugs.
October 2020 - June 2021
Pacin Levine, P.A.IT Specialist
- Provided comprehensive IT support, ensuring seamless daily operations.
- Oversaw incident reporting and liaised with external service providers for issue resolution.
- Facilitated new staff technology onboarding, including device setup and training.
October 2016 - October 2020
Geek SquadConsultation Agent
- Diagnosed and repaired a wide range of electronic devices, specializing in Apple products.
- Guided clients through resolving technical issues, ensuring customer satisfaction.
IT Support Skills
Programming Skills
Knowledges
- Marketing Strategy
- Graphic Design
- UX/UI Principles
- Social Media Management
- Efficient Workflow
- Clear Communication
- Creative Problem-Solving
- Digital Networking
- Adaptability
